terms-insurance-explained

INSURANCE EXPLAINED

Anyone involved in the provision of general insurance products are subject to statutory regulation by the Financial Conduct Authority (FCA). The FCA are responsible for regulation in the financial services industry. Detailed below is a range of information that we must make you aware of.

Who is the Financial Conduct Authority (FCA)

The FCA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.

Whose products do we offer?

We can only offer products from a single insurer for Finance GAP Insurance.

Which service will we provide you with?

You will not receive advice or a recommendation from us on any insurance products we offer you. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

What will you have to pay us for our services?

You will not have to pay any fees for our insurance services

Who regulates us?

First European Finance (Scotland) Limited is an Appointed Representative of
Autoguard Warranties Limited who is authorised and regulated by the Financial Conduct Authority.

Our FCA Register number is 481149

Our permitted business is:

• Advising on investments (except pension transfers and pension opt outs)
• Arranging (bringing about) deals in investments
• Making arrangements with a view to transactions in investments
• Dealing in investments as agent
• Assisting in the administration and performance of a contract of insurance
• Agree to carry on a regulated activity

You can check this on the FCA’s register by visiting the FCA’s website www.fca.org.uk or by contacting the FCA on 0845 606 1234.

What to do if you have a complaint:
If you wish to register a complaint, please contact:

… in writing
First European (Scotland) Limited,
R F L House,
Anderson Street,
Dunblane,
FK15 9AJ

…by phone
0870 516 8283

If you cannot settle your complaint with us, you may escalate that complaint to:

… in writing
The Complaints Manager,
Autoguard Warranties Limited,
Building 5,
Archipelago Office Park,
Lyon Way, Camberley,
GU16 7ER

…by phone
0845 873 1390

Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations.

This depends on the type of business and the circumstances of the claim.
Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.

Further information about compensation scheme arrangements is available from the FSCS.