terms-initial-disclosure

Initial Disclosure

The Financial Conduct Authority (FCA) is the independent regulator of financial services in the United Kingdom. This statement is called our initial disclosure to you and is designed to tell you about the products and services that we offer, what we charge for these services, who regulates us, what to do if you have a complaint as well as details about the Financial Services Compensation Scheme.

About First European
First European is a trading style of First European Finance (Scotland) Limited company number SC135936. Our registered offices are at 57-59 High Street, Dunblane, FK15 0EE. Our Financial Conduct Authority firms reference number is 671818. We are authorised by the FCA as a credit broker not a lender.

The Products Offer
First European Finance (Scotland) Limited offer a wide range of products and services from leasing companies, vehicle manufacturers, vehicle dealerships and related product providers with whom we have commercial agreements in place.

The Services We Provide
As a credit broker we can introduce you to a selected group of lenders, finance companies and leasing providers who may be able to help you provide finance for your vehicle. In assessing your requirements we will ask you to provide information about your personal circumstances and objectives in order to properly identify your needs. It is an important aspect of our service that we get accurate information so we can match suitable products and services for your particular set of circumstances.

Costs For Our Services
We are a commission and fee based organisation and this means we receive payments and other benefits from our finance providers should you choose to enter into an agreement. These payments may be variable or pre-set dependant on the product and the volume that we place with that organisation. The amounts that we receive may vary and are dependent on the level of work and complexity of each case. We will charge a management and processing fee should you choose to engage with us to provide a vehicle. This fee will be equal to one monthly rental on any hire or lease agreement that you agree to enter into.

Who Regulates Us?
First European Finance (Scotland) Limited is regulated by The Financial Conduct Authority. Our firms reference number is 671818. You can verify this by visiting the FCA’s website at wwww.fca.org.uk or by contacting them on 0300 500 8082. Some of the services we offer are not regulated by the FCA however the Financial Ombudsman Service has now been extended to handle complaints under the Consumer Credit Act.

Complaints and Resolution
We strive to ensure that we offer the very highest levels of customer services and satisfaction however if you are not satisfied with any aspect of the service we have provided you can contact us:

in writing – First European, RFL House, Anderson Street, Dunblane. FK15 9AJ.
by telephone – 0330 0947 350
by email – complaints@first-european.co.uk

To help us resolve your problem, you should provide the following information:

  • Your full name and contact information

  • Full details of your complaint

  • Your lease agreement details

  • Details of what you would like us to do to put things right

  • Photocopies of any relevant paperwork

We will answer any complaints as quickly as possible but always within eight weeks.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.